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HOME
ABOUT LISA
SERVICES
Practice Management Support
Practice Manager Coaching
Team Building
Practice Growth
Customer Service
Reception Training
Patient Journey
Lead Conversion
Complaint Handling
Compliance and HR
MEDIA
THE PROGRAM
TESTIMONIALS
PARTNERS
CONTACT LISA
Category:
Articles
Step into the light – Great communication should be the heart of your dental practice team
August 28, 2024
Our teams are our most important asset. In all practices, we have people come and go, but hopefully a core…
Team Meetings – Successes and Pitfalls
August 28, 2024
Are your meetings filled with high-stakes decisions and dramatic moments? Or is it more about the fast pace and unexpected…
Bite Club The first rules of creating an outstanding patient journey – a snippet of one of the Team Training sessions I run.
August 28, 2024
Training your team to provide each of your patients with an amazing Patient journey is vital. Many people do not…
Addressing Burnout in Dental Teams: The Crucial Role of Practice Managers
July 22, 2024
Burnout is a significant issue affecting dental professionals worldwide. Characterised by emotional exhaustion, depersonalization, and a reduced sense of personal…
Hey!
August 24, 2023
I was discussing a recent trainee nurse/owner conversation with a fellow PM last week, and she was telling me about…
What face are you wearing today?
August 18, 2023
I don’t believe that many of us often skip into our practices, every day, and feel excited, unburdened by our…
Due Diligence – The Deep Dive
August 18, 2023
Many owners, and particularly new owners, that contact me are seeking Practice Management guidance, mentoring for their Practice Manager, or…
Simple Diary Musts
January 24, 2023
I hope you have had a great Christmas and are looking towards 2023 with a fresh positive outlook. I wanted…
How many of your patients are in the PTCU abyss?
November 22, 2022
PTCU? - Patient to Contact Us I've just come across a post of Facebook that really made me think. “realising…
Is your Practice Manager Managing?
August 30, 2022
For those that know me, understand that I fully support and empathise with the struggles of Practice Management. Not only…
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